Service Delivery Methodology
Tools & Methods
Step One
The firm conducts a stakeholder analysis, an analysis of the internal and external environment, and a gap-matrix analysis.
Step Two
Collecting data and studying leading local and international best practices.
Step Three
Extracting the intersections of the two preceding analyses (SWOT–PEST).
Step Four
Applying the SWOT model (strengths – weaknesses – opportunities – threats).
Step Five
Analysing the main areas of work according to the scope of work and the preceding analyses.
Step Six
Applying the PESTEL model: legal – environmental – political – economic – social – technological factors.